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Your privacy choices on dubaiexchange

dubaiexchange explains how we collect, use, store and protect your account data, including wallet records, device signals and support messages.

Account dataUPI contextCookie choicesSupport requests
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dubaiexchange Your privacy choices on dubaiexchange
HELP PATHS

Privacy help through India support

You can contact us about this Privacy Policy without raising a gameplay or wallet ticket first.

Privacy email Use the privacy email shown in your account area to ask for access, correction or deletion of personal data. Include your registered mobile number and avoid sending card images or extra identity files unless we request them.
Live chat handoff Start with chat if you need help finding the correct privacy route. Our team can pass the request to the account team, but we will still verify you before discussing personal data.
Payment record queries For UPI, Paytm, PhonePe or Google Pay privacy questions, share the payment reference and date. We use those details to trace wallet records while keeping the reply limited to your own account.
ACCOUNT CARE

How we handle privacy controls

Our privacy handling is built around account access, wallet accuracy and clear choices. We keep security checks separate from promotional preferences, and we limit internal access to people who need the data…

Data we collect

We collect data you enter, payment references, device details, login records, cookie choices and support messages. Game activity may be recorded to settle rounds, handle disputes and protect the account from misuse.

Cookie settings

Cookies help keep you signed in, remember language choices and detect unusual access. You can adjust browser settings, but some account and wallet functions may need essential cookies to work correctly.

Account security

We use verification steps when a privacy request could change email, mobile number, withdrawal details or login access. This protects your account from someone trying to obtain or alter data without permission.

Retention approach

We keep personal data only as long as needed for account operation, payment records, dispute checks, legal duties and security review. When data is no longer required, we delete or de-identify it.

Limited sharing

We may share limited data with payment processors, identity checks, hosting partners, support tools or legal authorities when required. Each share is tied to account operation, safety, compliance or a direct request from you.

Correction requests

If your name, mobile number, email address or payment detail is wrong, contact us from your account. We may ask for proof before changing records that affect withdrawals or identity checks.

Privacy Policy questions for India

These answers explain how privacy requests work for your account, wallet records and device data. They are written for common India account situations, including UPI references, Paytm entries, PhonePe checks and Google Pay context. If your request involves legal eligibility, access depends on local law and remains available only where local law permits.

We collect account details you provide, login records, device data, cookies, payment references, support messages and game activity needed for settlement or dispute checks. We avoid collecting extra data unless it is needed for account operation or law.

Payment references help match deposits and withdrawals to your wallet, investigate failed transfers and respond to privacy requests. We use the minimum practical detail, such as reference number, date, amount and payment channel.

Yes, you can ask for a copy of personal data linked to your account. We will verify your identity first, then provide data we can share without exposing security controls, internal fraud signals or another account.

Contact us from your account and tell us what needs changing. For mobile number, email, name or payment details, we may request proof because those changes can affect wallet access and withdrawal checks.

You can request deletion, and we will assess it under applicable law. Some records may be kept for payment reconciliation, dispute handling, legal duties or security checks, then deleted or de-identified when no longer required.

Cookies keep sessions active, remember preferences, measure page performance and help detect unusual access. You can manage cookies in your browser, but essential cookies may be needed for login, wallet and security functions.

Use the privacy contact path shown in your account area or ask chat to route the request. Include your registered mobile number or email, and do not send extra identity files unless our team asks.

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