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Terms and Conditions That Govern Your Account

Before you open an account on dubaiexchange, read these terms carefully — they set out exactly what you can expect from us, what we expect from you, and…

Governed by applicable local lawUPI, Paytm, PhonePe deposit rules includedAccount security obligations definedDispute resolution process outlinedTerms updated with notice to you

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What These Terms Cover and Who They Apply To

dubaiexchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms and conditions form a binding agreement between you and dubaiexchange the moment you complete account registration and confirm acceptance. They govern every action taken inside your account — placing wagers, depositing funds via UPI, Paytm or PhonePe, requesting withdrawals, and contacting our support team.

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Eligibility to hold an account depends entirely on the laws of your local jurisdiction; we do not extend access where local law does not permit it. We reserve the right to update these terms at any time, and we will notify you through your registered email
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address before material changes take effect. Continuing to use your account after the notice period constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a decision made under these terms was applied incorrectly to your account, contact us through one of the channels below.

Live Chat Available around the clock inside your account dashboard. Use live chat to ask about specific clauses, query a transaction hold, or request a written summary of how a term was applied to your account.

Email Support Send a detailed query to our support address for written responses. Email is the appropriate channel when you need a formal, documented reply about how these terms affect your account or a specific transaction.

Help Centre Our Help Centre contains the full text of these terms alongside plain-language explanations of each major clause. Search by topic — withdrawals, account suspension, payment disputes — to find the relevant section quickly.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

We handle account data, security and policy requests through defined internal processes. Each of the areas below reflects a concrete commitment backed by the clauses in these terms — not a general…

Account Data Handling

We collect only the data needed to operate your account — name, contact details, payment method identifiers for UPI, Paytm or PhonePe, and session records. Data is stored on encrypted servers and never sold to third parties outside the scope permitted by these terms.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can manage cookie preferences through your browser settings at any time without affecting your ability to access your account.

Account Security Obligations

Under these terms, you are responsible for keeping your login credentials confidential. If you suspect unauthorised access, contact us immediately via live chat so we can place a temporary hold on your account while we investigate the breach.

Data Retention Period

We retain your account data for the period required by applicable law after account closure. Transaction records linked to UPI, Paytm or PhonePe payments are kept for the duration mandated by financial-record regulations in your jurisdiction.

Requesting Changes to Your Data

You may request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where permitted by law. Submit these requests via email with your account ID; we will respond within the timeframe set out in Section 9 of these terms.

Escalation and Compliance Contact

If you believe your rights under these terms have been violated and our standard support has not resolved the matter, you may escalate to our compliance team directly via the dedicated email address listed in Section 12 of the full terms document.

Frequently Asked Questions About These Terms

These questions cover the clauses we are asked about most often. If your query is not answered here, reach us via live chat or email and we will point you to the exact section of the terms that applies.

Yes, provided access is permitted under your local law. Where local law does not permit the use of platforms like dubaiexchange, these terms do not create an entitlement to access. You are responsible for knowing the rules in your own jurisdiction before opening an account.

No. We will always send notice to your registered email address before material changes take effect. The notice will state the effective date and summarise what has changed. Continuing to use your account after that date means you accept the updated terms.

Pending deposits via UPI or Paytm that were confirmed by the payment provider before a suspension order will be credited to your account balance and held. Once the suspension review is complete, funds are either returned or released depending on the outcome.

We keep your data for the period required by applicable law in your jurisdiction. Transaction records linked to PhonePe, Paytm or UPI payments follow financial-record retention rules. After that period, data is deleted or anonymised in line with our data-handling policy.

Start by contacting live chat and quoting the specific clause you believe was misapplied. If the matter is not resolved at that level, submit a written dispute via email with your account ID and a description of the issue; our compliance team will respond within the timeframe in Section 11.

Yes. Email our support address with your account ID and a clear request for a data copy. We will verify your identity first and then provide a summary of the data we hold within the timeframe stated in Section 9 of the full terms document.

These terms prohibit account sharing, use of automated tools to place wagers, attempts to exploit technical errors, and any action intended to circumvent our payment verification process for UPI, Paytm or PhonePe transactions. Violations may result in account suspension pending review.

Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

Data, Security and Your Rights Under These Terms

Account Data Handling

Cookie Policy

Account Security Obligations

Data Retention Period

Requesting Changes to Your Data

Escalation and Compliance Contact

Frequently Asked Questions About These Terms

01 Do these terms apply to me if I am accessing dubaiexchange from India?

02 Can dubaiexchange change these terms without telling me?

03 What happens to my UPI or Paytm deposit if my account is suspended under these terms?

04 How long does dubaiexchange keep my personal data after I close my account?

05 How do I raise a formal dispute about a decision made under these terms?

06 Can I request a copy of the personal data dubaiexchange holds about my account?

07 Are there any activities that these terms specifically prohibit on my account?

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